Return Policy

At FitFuel, we strive to provide high-quality fitness and workout equipment. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy outlines the conditions under which products purchased from our website may be returned or refunded.

1. Return Eligibility

Customers may request a return if the following conditions are met:

  • The return request is made within 30 days of receiving the item.

  • The item is unused, undamaged, and in its original packaging.

  • The product includes all original accessories, manuals, and packaging materials.

Items that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used fitness equipment

  • Products damaged due to improper use

  • Items returned without original packaging

  • Clearance or final sale items (if applicable)

These restrictions help ensure product safety and hygiene standards.

3. Damaged or Incorrect Items

If you receive a product that is:

  • damaged during shipping

  • defective

  • incorrect or missing

Please contact us within 48 hours of delivery.

When submitting a request, please include:

  • Your order number

  • Photos of the product and packaging

  • A description of the issue

After review, we may offer a replacement, exchange, or refund depending on the situation.

4. Return Process

To start a return, follow these steps:

  1. Contact our support team with your order number and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Carefully package the item and send it to the return address provided.

Returns sent without authorization may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • a damaged item

  • a defective product

  • an incorrect item sent by us

Shipping fees paid during the original purchase are non-refundable unless the return is due to our error.

6. Refunds

Once the returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method used during purchase.

  • Processing time typically takes 5–10 business days depending on your payment provider.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider or bank, as processing times may vary.

  3. If the issue persists, contact our support team for assistance.

8. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact our support team.

9. Contact Information

If you have any questions about returns or refunds, please contact us:

FitFuel Customer Support
Website: https://fuelify.store
Email: support@fuelify.store