Shipping Policy

Shipping Policy

Last Updated: March 16, 2026

Thank you for shopping with FitFuel. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

1. Order Processing

All orders placed through our website are processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays. Orders placed after business hours or on non-business days will be processed on the next business day.

Customers will receive an order confirmation email after placing an order and a shipping confirmation email with tracking information once the order has been dispatched.

2. Shipping Locations

FitFuel currently ships to:

  • United States

  • Additional international locations may be supported depending on shipping availability.

Shipping availability and delivery times may vary depending on the destination.

3. Estimated Delivery Times

Delivery times depend on the customer’s location and the shipping carrier used.

Estimated delivery times:

  • United States: 5–10 business days

  • International orders: 7–20 business days

Please note that delivery times are estimates and may be affected by:

  • carrier delays

  • weather conditions

  • customs clearance processes

  • high seasonal demand

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • shipping destination

  • product weight and dimensions

  • selected shipping method

Promotional offers such as free shipping may be available during special promotions and will be clearly indicated on the Website.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email that allows you to monitor the delivery status of your package.

If you do not receive tracking information within a reasonable timeframe, please contact our support team.

6. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at the time of purchase.

FitFuel is not responsible for orders delivered to incorrect addresses provided by the customer. If an error in the shipping address is identified, customers should contact us immediately so we can attempt to correct it before shipment.

7. Lost, Stolen, or Delayed Packages

FitFuel is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

If your package is delayed, lost in transit, or arrives damaged, please contact us and we will assist you in working with the shipping carrier to resolve the issue.

8. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • your order number

  • photos of the damaged or incorrect item

We will review the issue and arrange for a replacement or refund when applicable.

9. Contact Information

For any questions regarding shipping, please contact our support team:

FitFuel Customer Support
Website: https://fuelify.store
Email: support@fuelify.store